The Resolution Engine is the heart of OVADARE’s conflict resolution framework. Once conflicts are detected, the engine evaluates them and generates actionable resolutions to ensure seamless agent collaboration. It operates by analyzing conflicts, applying resolution strategies, and communicating the results back to the agents or the orchestration platform.
The Resolution Engine applies pre-defined or custom resolution strategies to conflicts. These strategies define how conflicts are resolved, such as restricting certain actions, modifying agent behavior, or escalating issues to a human operator.